Privacy Policy

Introduction

This privacy policy explains how Jade Lumen ("we", "us", "our") collects, uses, and protects your personal information when you visit jade-lumen.com or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, postal address)
• Service preferences and inquiry details
• Property information relevant to solar installations
• Communication records and correspondence

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested information
• Process service requests and consultations
• Communicate with you about our services
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms or contact us
• Contractual necessity to provide services you've requested
• Legitimate interests in operating and improving our business
• Legal obligations we must fulfill

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist with our operations
• Professional advisors when necessary
• Regulatory authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

Under data protection law, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data in certain circumstances
• Objection to processing
• Data portability
• Withdrawal of consent

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: 47 Green Park Road, Bristol BS1 5PB, United Kingdom